Refund Policy
Our commitment to your satisfaction - understand our return and refund process
Return & Refund Guidelines
We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and refunds.
7-Day Return Policy
You have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Perishable Items
Special process for fresh produce, dairy, and farm products.
Items must be reported within 24 hours of receipt
Photographic evidence of the damaged or spoiled product is required
We may offer a replacement or refund at our discretion
Refund Process
How we handle your refund request.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
What to do if you haven't received your refund.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company - it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at fftyp@gmail.com.
Exchanges
Replacing defective or damaged items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fftyp@gmail.com and we will guide you through the process.
Need Help?
Our support team is here to assist you
Quick Actions
Key Points
- 7-day return window
- 24-hour window for perishables
- Original packaging required
- Proof of purchase needed